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3 comments posted
I worked for Staples for

I worked for Staples for several years, and I know that they do a terrible job of computer repair. Chances are, some minimum wage high school student was told to fix your computer - using a pirated copy of antivirus software - while also being expected to serve other customers in the shop. Staples does have qualified computer technicians, but they rove between the stores on unpredictable schedules and actually carry out a tiny fraction of the computer repair work.

They are also way to eager to format the hard drives of customers, rather than even try to fix any underlying problems.

You are much better off dealing with your computer manufacturer, or friendly local geek friends.

Posted by Milan (not verified) on Sat, 07/19/2008 - 11:26

I'm the same way. I call Staples all the time about anything you could think of. "Are my business cards read? How about now? How about later today? Are they ready now?" They must hate me.

Posted by Chris (not verified) on Sat, 07/19/2008 - 15:19
too late!

Yeah, the computer's already gone. The main guy who was dealing with it was really nice - definitely not a teenager, though I couldn't vouch for his wage. And he did, in fact, format the hard drive.

The only reason I took it to Staples is that's where I bought it. So they'll send it back to the manufacturer for me, and given the choice between dealing with Staples and Sony, I prefer Staples. Though maybe that's just cause I don't have a choice!

Posted by megan on Sun, 07/20/2008 - 23:46